• Line manage the Enquiries Team; Enquiries Co-ordinator/s
• Understanding sales strategies and ensuring that inbound leads and enquiries are identified as best as possible for assignment to the most appropriate person.
• Regular communication/feedback with key stakeholders (sales/marketing/creative) to ensure flow & response of workload.
• Understanding the sales team strengths/specialities to best assign workload- regular liaising with the Sales Manager to continually understand this.
• Overall awareness of team member capacity and availability as to manage client expectations on deadlines & responses.
• Overall responsibility for monitoring responses and activities across the team.
• Oversee the development and improve CRM systems and enquiries processes to provide data reporting for management.
• Develop and improve sales templates, alongside Sales & Marketing Managers
• Identify selling tools required- such as proposals/decks.
• Oversee the balance of workload and responses across the sales team.
• Co-ordinate the scheduled hours on deputy for enquiries team, and for Sales team.
• Plan proactive campaigns, in conjunction with Sales Strategy/Marketing.