Event Enquiries Coordinator
Department:
Location:
Wetherby
Job Description
EPH Creative is a unique business, as are our products, services and people. Our vision is to be the UKs leading partner for professional event design décor, through our diverse event rental ranges and bespoke build services.
We pride ourselves in producing real-world moments of WOW, crafting magical experiences that spread joy and leave lasting impressions. After 20 successful years we continue to transform the creative and themed events industry. With high profile national and international brands amongst our key clients, we consistently deliver exceptional quality in a way that’s both innovative and fun.
Working with us is a one-of-a-kind experience. We value our vibrant culture and carefully select individuals who share our passion and pride for making every event extraordinary.
To provide support to our expanding Enquiries team, we are now on the lookout for an Event Sales Enquiries Coordinator who will be responsible for assessing and qualifying incoming leads, identifying potential opportunities and assigning the enquiry to the appropriate sales people.
We know first impressions count, so as the initial point of contact for prospective clients, a positive and professional attitude along with exceptional communication skills is essential. You’ll hold responsibility for communicating with clients across our different platforms, discussing event budget, location & theming information to pre-qualify our enquiries. You’ll need to be able to apply an analytical mindset to make quick commercial decisions. Using your unique knowledge, you’ll match the enquiry to the appropriate sales specialist while ensuring all data is received & processed swiftly & correctly.
Responsibilities
Key Responsibilities:
• Dealing with inbound sales enquiries via telephone, email, web platform, live chat and social channels.
• Conduct research to gather relevant information about potential leads, including company background and key decision-makers.
• Analyse lead data to determine the customers’ needs and ensure that they fit it with the company’s products and services and that we have all relevant information.
• Evaluate lead enquiry information based on predefined criteria such as budget, location, prop requirement and timeline.
• Ensuring that information is dealt with accurately and entered onto our CRM system ensuring that we always maintain and up-to date database.
• Collaborator with the Sales Team to ensure smooth transition of the qualified leads to the appropriate Sales representatives.
• Provide daily reports for the Sales Team Manager.
• Stay up to date with new products/services and pricing/payment options.
• Answering and making telephone calls, dealing with customer enquiries, or directing to relevant departments.
• Liaising with different departments to assist with customer queries.
• Always ensuring highest level of customer satisfaction.
• Any other reasonable tasks as required
If selected to move forward, you will have a short ‘getting to know you’ call with one of the Careers team, followed by an in person interview and a skills assessment.
Skills/attributes required
To be successful in the role, you’ll need:
• Enthusiastic, commercial and positive outlook
• Events industry knowledge or experience an advantage
• Experience with lead qualification or enquiry processing
• Excellent communication skills, both verbal and written
• A passion for the events industry and a desire to create extraordinary experiences.
• A proactive and collaborative mindset and a ‘make it happen attitude’
• Ability to engage with clients and colleagues and build quick relationships
• High standard of organisation and time management
• High level of attention to detail and problem-solving skills
• High level of IT literacy, with proficiency in Microsoft Office Suite
• Experience with CRM systems (desirable)
• Enthusiastic and positive approach to work
Hours of work
Monday – Friday 9am – 5.30pm or 8.30am-5.00pm
Benefits
We recognise that our people are at the heart of our success, and we strive to create an engaging and collaborative working environment, where every team member feels valued.
o Excellent company culture
o Up to 25 Days holiday, plus Bank Holidays
o An additional Paid days leave on your Birthday
o Company Pension Scheme
o Excellent Kitchen facilities and break out area
o Annual team events, including Family & Friends day, and Staff Party
o Borrowing of props and décor for your own personal special occasions
o Free Parking on Site
£28,000-£30,000 Dependant on Experience.