Enquiries Manager
Department:
Location:
Wetherby
Job Description
Responsible for the team & CRM Systems for incoming enquiries from new and existing clients, via phone, email and social media- ensuring all possible opportunities are maximised and assigned to the right person.
The Enquiries’ manager understands the multiple business sales strategies, and liaises closely with Sales Management and Marketing.
The Enquiries’ Manager takes overall responsibility for ensuring all incoming activity is balanced across the team, but is also proactive in co-ordinating the enquiries team to generate new leads, opportunities and marketing projects in support of the Marketing & Sales Teams.
Responsibilities
• Line manage the Enquiries Team; Enquiries Co-ordinator/s
• Understanding sales strategies and ensuring that inbound leads and enquiries are identified as best as possible for assignment to the most appropriate person.
• Regular communication/feedback with key stakeholders (sales/marketing/creative) to ensure flow & response of workload.
• Understanding the sales team strengths/specialities to best assign workload- regular liaising with the Sales Manager to continually understand this.
• Overall awareness of team member capacity and availability as to manage client expectations on deadlines & responses.
• Overall responsibility for monitoring responses and activities across the team.
• Oversee the development and improve CRM systems and enquiries processes to provide data reporting for management.
• Develop and improve sales templates, alongside Sales & Marketing Managers
• Identify selling tools required- such as proposals/decks.
• Oversee the balance of workload and responses across the sales team.
• Co-ordinate the scheduled hours on deputy for enquiries team, and for Sales team.
• Plan proactive campaigns, in conjunction with Sales Strategy/Marketing.
Skills/attributes required
• Commercial acumen
• Managerial, confident people-person,
delegator
• Communicative & Collaborative
• Fast-paced, multi-tasker
• Strategic, Focused,
• Proactive
• Strong IT & System skills
Hours of work
32-40 hours per week
Benefits
We recognise that our people are at the heart of our success, and we strive to create an engaging and collaborative working environment, where every team member feels valued.
o Excellent company culture
o Up to 25 Days holiday, plus Bank Holidays
o An additional Paid days leave on your Birthday
o Company Pension Scheme
o Excellent Kitchen facilities and break out area
o Annual team events, including Family & Friends day, and Staff Party
o Borrowing of props and décor for your own personal special occasions
o Free Parking on Site