• Develop, Implement & Embed Missing & Damage Process:
i. Develop & implement a robust process for handling missing and damaged props.
ii. Coordinate with the unload supervisor for proper identification and logging of damaged items.
iii. Work closely with the build team to obtain quotes for necessary repairs and with the production team for timely repairs.
iv. Collaborate with the sales/accounts team to ensure accurate billing and recovery of costs for damaged items.
v. Ensure proper documentation and communication of costs related to repairs and replacements.

• Stock & Availability Management:
i. Answer product-related queries, including information on weights, dimensions, proper storage, and usage guidelines.
ii. Maintain accurate records and communicate product information to relevant teams.
iii. Monitor and advise on stock availability, including managing back-to-back orders and tracking the progress of repairs.
iv. Ensure timely updates are provided to sales and despatch teams regarding product status.
v. Support the Product Operations Supervisor in maintaining high standards of product quality.
vi. Assist in the documentation and reporting of quality control issues.

• Reporting & SOPs:
i. Configure and report on data related to profit, loss, and write-offs, providing insights for management decisions.
ii. Utilise data to support continuous improvement initiatives within the product operations team.
iii. Write and maintain SOPs for the product operations team, ensuring clear and concise guidelines are available for all processes.

• Stock Administration:

i. Order stock consumables, such as carpet, bunting, and other materials.
ii. Manage the ordering of packaging materials, including bubble wrap and soft casings, to ensure adequate supply.
iii. Deputise for the Product Operations Supervisor in their absence, ensuring continuity of operations and decision-making.
iv. Manage and organise the department inbox, ensuring timely responses and proper prioritisation