INTERNAL ONLY - Sales Team Manager
Department:
Location:
Wetherby
Job Description
We have a fantastic opportunity to further strengthen our sales team, and support our new Head of Sales in driving the business and our sales priorities forward.
This is a newly created role, focussed on providing the team with day-to-day guidance, support and coaching to maximise sales opportunities.
Your role will involve undertaking regular employee one-to-ones and team meetings, ensuring everyone understands our targets, and promoting an environment which is positive, collaborative and team-focussed.
Monitoring accounts and understanding their potential, will ensure they are allocated to the appropriate Account Manager to optimise growth and customer satisfaction, and so there is a fair spread and variety of work across the team.
Tracking KPIs to measure and track team success, and maintaining our CRM system will also be a key area of responsibility.
To be successful in the role, you should have previous experience of engaging and managing people, coupled with a supportive approach and positive attitude to change. You’ll also need to have a high standard of organisation, time management and planning skills.
What’s really important is the ability to build trust and respect through your behaviours and by delivering results.
Coupled with great systems knowledge (including CRM), you should have an analytical mindset and a customer first approach with focus on client satisfaction and retention.
We believe we have the skills internally to appoint this position, so would welcome applications stating how you feel you can be successful in the role.
Responsibilities
Team Management & Engagement:
• Providing guidance and support to achieve agreed sales targets, and overall individual and team performance
• Manage individual and team performance/welfare, ensuring that that they have effective support, and an environment which is positive, collaborative and team-focussed to maximise productivity and morale.
• Ensuring accounts are allocated to the appropriate Account Manager by understanding account potential, to optimise growth and customer satisfaction. Monitoring regularly to ensure there is a fair spread and variety of work across the team
• Conduct regular team meetings, communicating targets, strategies and performance expectations, and recognising successes and improvement areas to maintain focus on priorities.
• Understand team strengths, development areas, and preferences, and identifying training needs and providing ongoing mentoring and support to enhance skills and product knowledge.
• Undertake regular employee one to ones to recognise achievements, address issues and boost overall engagement.
Maximising and Driving Sales:
• Collaborate with the Marketing and Commercials teams to research and develop effective promotional campaigns and sales materials which responds to both seasonal priorities and potential opportunities.
• Prioritising rebook activities, organising appropriate resources and monitoring progress against agreed targets.
• Research and understand market and customer trends and competitor activities so we are better able to plan and respond to market opportunities.
• Maintaining an overview of relationships with important clients, understanding their needs and anticipating new opportunities.
KPIs:
• Ensure regular account analysis is undertaken, tracking KPIs to measure and drive team success.
• Maintain the CRM Database, developing customer profiles and drive forward opportunities.
• Oversee the ongoing maintenance and administration of CRM
Skills/attributes required
• Previous experience of engaging and managing people
• Previous experience of driving sales and business growth
• Appreciation for creative nature of our industry and non-traditional sales environment
• Commercial awareness and understanding of the events sector
Skills
taking responsibility, can do approach, enthusiasm, supportive, questions, takes pride in work, results focused • Excellent interpersonal, verbal and written communication skills
• Ability to influence, engage and enthuse others
• Embraces change at all levels and is positive to others about change
• High levels of emotional intelligence
• High standard of organisation, time management and planning skills, with ability to manage multiple tasks
• Motivated and self-reliant with the drive and ability to succeed daily
• A positive and can-do attitude to get things done, and supportive of others to achieve company-wide goals.
• Able to build trust and respect through behaviours and by delivering results
• Ability to achieve high productivity and work quality, and work well under pressure
• Creative thinker, with ability to consider pragmatic solutions to problems
• Good commercial acumen and business awareness
• Is self-motivated and proactive, and uses initiative
• Strong influencing and negotiation skills
• Hands-on, dynamic and agile, and able to respond to the day to day variety and challenges
Benefits
We recognise that our people are at the heart of our success, and we strive to create an engaging and collaborative working environment, where every team member feels valued.
• 22 days paid holiday (rising to 25 after 3 years)
• An additional Paid days leave on your Birthday
• Company Pension Scheme
• Kitchen facilities and break out area
• Annual team events, including Family & Friends day, and Staff Party
• Borrowing of props and décor for your own personal special occasions
• Free Parking on Site
Salary:
To be agreed